Privacy Policy

MiKare Health – Privacy Policy
Effective date: 1 December 2025

1. Introduction

MiKare Health Pty Ltd ("MiKare", "we", "us", "our") is committed to protecting your privacy and handling your personal information in a lawful, transparent and secure manner.

This Privacy Policy explains how we collect, use, disclose, store and protect your personal data when you access or use:

• Our website (mikare.health),
• Our mobile application,
• Any MiKare services or products,
• Any communications between you and us.

This Policy applies globally. Where the laws of your country impose additional rights or obligations, those rights continue to apply.

2. Who We Are

MiKare Health Pty Ltd
Registered in Australia
Address: 81–83 Campbell Street,
Surry Hills NSW 2010, Australia
Email: hello@mikare.health

MiKare may act as:

• Data Controller (when we determine how your information is used), and/or
• Data Processor (when processing information on behalf of a client, partner or organisation).

3. Information We Collect

3.1 Information you provide

We may collect:

Identity and Account Information

• Name
• Email address
• Telephone number
• Login credentials
• Address (if provided)

Health and Personal Data (only if you choose to upload it)

• Health notes
• Medical documents
• Symptoms
• Care information
• Records and files stored by you

Communications

• Support requests
• Emails
• In-app messages

3.2 Automatically collected information

When you use our services we may collect:

• IP address
• Browser type
• Device type
• Operating system
• Usage activity
• Date and time stamps
• Diagnostics and error logs

4. How We Collect Information

We collect data when you:

• Register or log in to an account
• Use application features
• Upload content
• Communicate with support
• Make purchases
• Use website or app tools
• Manage preferences
• Provide consent

5. Legal Bases for Processing

We process your personal data under the following lawful bases:

Purpose Legal Basis

• Account management – Contract
• Health data storage – Explicit consent
• Customer service – Legitimate interest
• Billing and subscriptions – Contract
• Fraud prevention – Legal obligation
• Compliance – Legal obligation
• Platform improvement – Legitimate interest
• Marketing – Consent
• Security – Legal obligation

We maintain a written Record of Processing Activities under Article 30 of the GDPR.

6. Health Data and Sensitive Information

Health data is treated as high-risk personal data.

MiKare:

• Encrypts health data in transit and at rest
• Restricts access by role
• Logs access to systems
• Does not sell health data
• Does not disclose without a lawful basis
• Never uses health data for advertising
• Segregates sensitive records from general systems

Unless legally required, identifiable health data is never shared without consent.

7. Data Retention

Category Retention

• Health uploads – While account is active + 90 days
• Account details – Up to 90 days after closure
• Support communications – Up to 12 months
• Legal records – As required by law

After expiry, data is securely deleted or anonymised.

8. Account Deletion & Erasure

You may delete your account at any time through the app or by contacting support.

Once deleted:

• Identifiable data is removed according to retention rules
• Legal data is retained only when required
• Anonymised usage data may be retained for analytics

Confirmation is provided within 14 business days.

9. Purchases, Subscriptions & Payments

When you make payments:

• Third-party payment providers handle transactions
• MiKare does not store complete card information
• Refund rights follow compulsory local law
• Subscriptions can be cancelled at any time
• Pricing and renewal terms are displayed before purchase

Consumer rights apply in: Australia, the UK, the EU, the United States, Canada, and other applicable regions.

10. Sharing of Information

We may share information with:

• Accredited hosting providers
• Payment processors
• Support platforms
• Analytics providers
• Security vendors
• Professional advisers
• Regulatory bodies when legally required

All recipients are contractually required to protect your data.

11. International Transfers

Your information may be transferred internationally.

We apply safeguards including:

• GDPR Standard Contractual Clauses
• Encryption
• Security audits
• Access control
• Contractual restrictions on processing

12. AI and Automated Processing

MiKare may use automation for:

• Platform performance
• Security monitoring
• De-identified analytics
• Service improvements

We do not use identifiable health data to train AI systems without explicit consent.

You may object to automated processing affecting your rights.

13. Cookies and Tracking

We use cookies for:

• Essential operation
• Analytics
• Security
• Functionality
• Advertising (where permitted)

You control cookies through our Cookie Control Panel.

14. Your Rights

GDPR / UK GDPR Users

You may:

• Access your data
• Correct your data
• Delete data
• Restrict processing
• Export data
• Object to marketing
• Withdraw consent
• Lodge complaints with regulators

United States Users

You may:

• Request access
• Request deletion
• Opt out of data sharing
• Correct personal data
• Request disclosure reports

All Users

Requests are handled within 30 days.

Email: hello@mikare.health

15. Marketing

You can opt out at any time through:

• App settings
• Email preferences
• Contacting support

16. Children

MiKare does not knowingly collect data from children under 16 without parental consent.

17. Security

We apply:

• Encryption
• Firewalls
• Secure infrastructure
• Monitoring
• Staff training
• Breach response controls

If a breach occurs:

• Authorities are notified within the required timeframes
• Affected users are informed promptly

18. Governing Law

This Policy is governed by the laws of New South Wales, Australia, subject to mandatory consumer rights in your country.

19. Updates

We may update this Policy.

The current version will always appear on our website.

20. Contact

MiKare Health Pty Ltd
81–83 Campbell Street
Surry Hills NSW 2010
Support@mikare.health